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3 Ways to Boost Your Business Performance with Outsourcing Innovations

What is there to still look forward to in the world of outsourcing? Apparently, a lot and it all boils down to one word: Innovation.

Businesses these days cannot afford to remain stagnant and must instead continuously look for new ways to do things better in order to provide improved products and services as well as improved customer and supplier relationships. This doesn’t escape the relationship between outsourcing buyers and providers.

According to the Aecus Innovation Reality Report 2015, a survey among 100 senior outsourcing buyers in the UK, buyers are “already actively implementing processes and tools in order to innovate through their outsourcing partnerships.” The study reveals that 83% of buyers have already experienced innovation in their outsourcing relationships and that 92% report that their outsourcing partners want to drive further innovation. This just goes to show that outsourcing buyers understand how innovation can impact their business.

The report further outlines three ways in which innovation is seen to make a huge impact. (more…)

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Why Businesses Should Automate Processes Through Business Process Outsourcing and What to Consider

Technology has enabled businesses to change and improve the way they do things. Business process automation (BPA), for instance, is becoming more prevalent in a variety of industries including the business process outsourcing (BPO) industry.

Gartner defines business process automation as “the automation of complex business processes and functions beyond the conventional data manipulation and record-keeping activities, usually through the use of advanced technologies.” BPO services are being touted as the perfect candidates for automation given the fact that outsourcing companies deal with high levels of standardization in their processes and activities.

A well-thought-out business process automation system will benefit businesses in terms of streamlining and accelerating processes, providing audit trails, tying multiple business systems or application interfaces, improving data gathering and decision making, which will provide significant time and cost savings.

Businesses looking to automate their services may choose to do it themselves. However, one of the easiest ways to do so is via business process outsourcing. Before embracing automation though, there are several factors that need to be considered. (more…)

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